Professional Visual Assistance Service for the Visually Impaired
Would you like to get professional visual assistance only with your phone’s camera at inaccessible points?
We have developed WeASSIST Professional Visual Assistance to be the solution to your accessibility needs.
WeASSIST is a video call service where you can get visual assistance from our professional assistants at any time.
WeASSIST connects you to a trained professional who interprets what your camera sees and guides you in real time-so you can move, verify, and decide with confidence. Control stays with you.
What WeASSIST Is
WeASSIST is live human visual assistance delivered through the WeWALK app. You connect to a professionally trained agent, share your smartphone camera when you choose, and get real-time support for the task in front of you.
What “Visual Assistance” Means
Visual assistance is real-time interpretation of what’s in view-what something is, what matters, and what to do next-based on the situation and your goal.
How It Works in Practice
You show what you want to show. You ask what you want to ask. The agent responds with direction, description, and verification-moment by moment.
01
Download
the WeWalk app to your smartphones.
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Connect to our professional assistants with one button.
03
Give permission for a camera and microphone.
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Download the WeWalk app to your smartphones.
Connect to our professional assistants with one button.
Give permission for a camera and microphone.
What Makes It Different?
AI can be excellent for fast automation—like recognizing text or objects. In real environments, some moments still require contextual interpretation: understanding intent, handling ambiguity, and applying judgment when the situation changes.
WeASSIST is built on human intelligence + technology: a trained person supported by a modern mobile platform, focused on helping the user participate in complex environments while staying in control.
Professional Service
Our expert accessibility assistants are at your side
UNINTERRUPTED EXPERIENCE
Get instant help by accessing our assistants live when you need visual assistance
DATA PRIVACY
We care about the confidentiality and security of all your conversations
WeASSIST For Individuals
Professional visual guidance-on-demand, on your terms.
Who It’s Designed For
WeASSIST is designed for people who are blind or have low vision. It provides real-time visual guidance through the WeWALK app by connecting you to a trained professional agent.
What You Can Use It For
Use WeASSIST when you want fast, human interpretation—like reading labels or screens, identifying items, getting oriented in an unfamiliar indoor space, or verifying details before you act.
Control and Privacy
You choose when to connect. You choose what to show via the camera. You can end the session at any time. WeWALK positions confidentiality and security of conversations as part of the service promise.
Service Hours and Availability
Service hours and availability can change by region and by program. Please check the WeWALK app for current availability in your area.
WeASSIST For Organizations
Deliver accessibility as a service-without heavy infrastructure.
Any company that attaches importance to the field of diversity and inclusion and wants to offer more accessibility can become a network partner of WeASSIST.
Who It’s For
Designed for environments where people need support in the moment:
- Airports
- Hotels and resorts
- Corporate campuses
- Telecom operators
- Public institutions and public buildings
- Ecommerce
- Universities
What You Can Use It For
Make your space usable through a smartphone-based integration: users connect through the app and receive real-time guidance from trained professionals. Examples include:
- Helping visually impaired guests navigate airports, lobbies, or hotel rooms
- Assisting customers in retail stores or malls
- Guiding users through kiosks, checkouts, or complex service areas
Why should you join the WeASSIST Network?
- Be the first accessible company to offer this service in your field.
- Take advantage of insights to improve the experience of your visually impaired customers.
- Integrate without technical and operational effort. Let the WeASSIST team manage the entire process for you.
- Support the equal and full participation of visually impaired people in society.
Accessibility as Infrastructure
No complex on-site hardware is required. Users connect through the app and receive guidance from trained professionals.
Integration Model
WeASSIST Network Partnerships are manageable without major technical or operational effort, with the WeASSIST team managing the process.
Scalable Trained Agent Capacity
The model is supported by a professional agent network approach (DANIŞ Network), enabling consistent service delivery across locations.
Operational Value
Offer immediate, professional support without turning frontline staff into ad-hoc guides. Improve wayfinding and task completion in complex spaces—while keeping control with the user.
